Cancellation, Refund & Return Policy
For Treatment Appointments:
Cancellation Policy
Your appointments and well-being are very important to us. We understand that sometimes, unexpected delays can occur.
If you need to cancel your appointment, we respectfully request a minimum of 12 hours notice.
Any cancellation or reschedule made within 12 hours will attract a cancellation fee. The amount of the fee will be equal to 50% of the reserved appointment.
If you are more than 15 minutes late for your appointment, we may not be able to accommodate you. In this case, the same cancellation fee will apply. We will do our very best to reschedule your appointment. for another time that is convenient for you.
Reschedule Policy
You can reschedule your appointment with no penalty, as long as it is more than 12 hours before your scheduled appointment time (please refer to the Cancellation Policy above).
Refund Policy
A refund will be given where a credit or voucher is not possible (for example: an interstate booking). For any refund requests, please contact us at hellobyronbumps@gmail.com.
For physical products purchased via our Shop:
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at hellobyronbumps@gmail.com. Please note that returns will need to be sent to the following address: 4/17 Tasman Way, Byron Bay, NSW, Australia.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hellobyronbumps@gmail.com.
Damages & Issues Policy
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and offer you a suitable solution.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refund Policy
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hellobyronbumps@gmail.com.